Delivery & Returns

A Dalmatian by the front door with his Pet Hamper

** We are currently unable to offer express delivery and processing of orders is taking slightly longer than usual. All orders placed on or before the 15th December will be posted in time for the Royal Mail Christmas cut-off. We apologise for any inconvenience this may cause**

DELIVERY

 

WHAT ARE YOUR DELIVERY COSTS?

Standard Signed For: £3.95 | Express Signed For: £6.50

FREE DELIVERY will automatically be applied on all orders over £50 (Standard Signed For).

WHICH COURIER SERVICE DO YOU USE?

We currently use Royal Mail, Hermes & DPD dependant on the size and weight of your order.

WHAT ARE YOUR DELIVERY TIMES?

We aim to dispatch all Express Orders within 1 working day and all Standard Orders within 2 working days of receiving your order. Delivery times once dispatched: Express Signed For: 1-2 working days. Standard Signed For: 3-5 working days. Due to the current pandemic, our delivery providers are advising that services can take slightly longer than advertised. For any upgraded/fast-tracked delivery services, please contact us.

CAN I ORDER MORE THAN ONE HAMPER PER DELIVERY?

Yes, of course! However multiple hampers placed in one order will usually arrive to you with your gift packaging and products separate. This is to ensure the gift packaging and products arrive to you in pristine condition. All you need to then do is pop the items into your gift packaging of choice.

RETURNS

 

WHAT IS YOUR RETURNS POLICY?

We hope you are entirely satisfied with your products however in the unlikely event you would like to return / cancel any products:

If you have not yet received a dispatch email, please notify your request to cancel the order via email to info@pethamper.co.uk

OR

If you received your goods, return requests must be made to us in writing within 7 days of receiving your items. Please email info@pethamper.co.uk. Currently we are unable to offer free returns, it is your responsibility to ensure the goods arrive back to us, so we advise you send these via a tracked delivery service. All goods must be returned to us in a resale-able condition, items must not have been opened or tested and must have all labels still attached and not tampered with. Once your items have reached us, we will check your items within 5 working days and issue a refund if the above has been adhered to. Please also note we charge a restocking fee of 10% of the total cost for items purchased, with a minimum fee of £5. Postage charges on the original outgoing order will not be refunded, nor will we cover the postage costs of items returned to us. Upon receipt of the goods, we will check your returns and if everything is satisfactory, we will process your refund within 30 days.

Sale items and personalised items (greetings cards) are non-refundable unless faulty.

MY ITEM HAS ARRIVED DAMAGED, WHAT DO I DO?

Here at Pet Hamper we hand check every item in every order that leaves our premises. However, in the unlikely event that you receive a damaged or faulty item, you must notify us within 24 hours of receiving (signing for) the goods. You must notify us in writing at info@pethamper.co.uk including photographs of the damaged/faulty item.

 

ANYTHING ELSE?

 

Use any of our contact methods below to get in touch and we aim to respond to your query within 24-hours.

Address:
Unit 4, Clifton Fields
Lytham Road
Preston
PR4 0XG
Phone numbers:
0333 050 4624 (Monday – Friday 10:00 - 17:00)