Delivery & Returns

A Dalmatian by the front door with his Pet Hamper

** UK Express delivery is currently unavailable until Saturday 4th September. **

**Shipping within the EU has currently been suspended due to Brexit complications. We hope to have this resumed as quickly as possible and apologise for any inconvenience this may cause. Thank you for your patience and for supporting our small business. **

DELIVERY

 

WHAT ARE YOUR DELIVERY COSTS?

Royal Mail Tracked Standard: £3.95 | Royal Mail Tracked Express: £5.95

FREE DELIVERY should be selected at checkout for all orders over £50 (Royal Mail Tracked Standard).

WHAT ARE YOUR DELIVERY TIMES?

Royal Mail Tracked Standard: 3-5 Working Days | Royal Mail Tracked Express: 2-3 Working Days. Due to the current pandemic, our delivery providers are advising that services can take slightly longer than advertised. For any upgraded/fast-tracked delivery services, please contact us.

CAN I ORDER MORE THAN ONE HAMPER PER DELIVERY?

Yes, of course! If you are ordering more than one ‘create your own hamper’, please email us at info@pethamper.co.uk once you have placed your order, advising which items you would like to be packaged in which hamper.

MY ORDER CONTAINS A PRE-ORDER ITEM, WHEN WILL IT BE DISPATCHED?

Your order will be dispatched in full, once the pre-order item/s is available for dispatch. We do not dispatch orders in multiple deliveries. All pre-order items show the estimated dispatch week on the product listing.

RETURNS

 

WHAT IS YOUR RETURNS POLICY?

We hope you are entirely satisfied with your products however in the unlikely event you would like to return / cancel any products:

If you have not yet received a dispatch email, please notify your request to cancel the order via email to info@pethamper.co.uk

OR

If you received your goods, return requests must be made to us in writing within 7 days of receiving your items. Please email info@pethamper.co.uk. Currently we are unable to offer free returns, it is your responsibility to ensure the goods arrive back to us, so we advise you send these via a tracked delivery service. All goods must be returned to us in a resale-able condition, items must not have been opened or tested and must have all labels still attached and not tampered with. Once your items have reached us, we will check your items within 3 working days and issue a refund if the above has been adhered to. Postage charges on the original outgoing order will not be refunded, nor will we cover the postage costs of items returned to us. Upon receipt of the goods, we will check your returns and if everything is satisfactory, we will process your refund within 7 days.

Sale items and personalised items (greetings cards) are non-refundable unless faulty.

MY ITEM HAS ARRIVED DAMAGED, WHAT DO I DO?

Here at Pet Hamper we hand check every item in every order that leaves our premises. However, in the unlikely event that you receive a damaged or faulty item, you must notify us within 24 hours of receiving (signing for) the goods. You must notify us in writing at info@pethamper.co.uk including photographs of the damaged/faulty item.

 

ANYTHING ELSE?

 

Use any of our contact methods below to get in touch and we aim to respond to your query within 24-hours.

Address:
Unit 4, Clifton Fields
Lytham Road
Preston
PR4 0XG
Phone numbers:
0333 050 4624 (Monday – Friday 10:00 - 17:00)